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3 Ways to Delight Your Customers

Reading Time: 2 minutes Everyone loves to be pleasantly surprised, charmed, and delighted. As you know, delight occurs when we encounter unexpected pleasantness. It’s when we involuntarily say, “Wow, I did not expect that. Thank you. I love it.” Here are three ways you… Read More »3 Ways to Delight Your Customers

Decision Making Framework

Reading Time: 3 minutes Decisions have consequences. Some short-term, some long-term. Most decisions are easy and brainless. Some are difficult. As my children grow, one of the questions I’ve often thought about is, how to help them make better decisions, without making the decisions… Read More »Decision Making Framework